[RPRWG] [Fwd: [802SEC] 802 Registration was Broken over the weekend and this morning but NOW ... We're Back !!!]
For everyone who was refused this weekend, here is
some information. Please try again now and report
problems to me.
"Rigsbee, Everett O" wrote:
> Due to circumstances beyond our control, our Web Registration began refusing all transactions
> sometime Friday night and this condition persisted until 2:15 PM PDT today. The problem
> has finally been corrected and transactions are now approving normally again. If you were a
> victim of this error, it is now safe to try again !!!
> And please accept our apologies for this SNAFU !!!
> PLEASE - Be advised that the problems we are experiencing have NOTHING to do with
> Credit Card billing addresses. Despite the implication on the generic "Transaction Declined"
> message, NO, I repeat, NO transactions have been declined for billing address mismatch !!!
> We REALLY need for you to enter your correct Business mail address on the form. Trying
> different variants of your address will NOT help !!! :-)
> WARNING !!! Some additional important Information for Web Registration Users:
> * All Credit Card numbers must be entered with NO embedded spaces or dashes,
> e.g. NNNNNNNNNNNNNNNN for VISA, M/C, or Discover, and
> NNNNNNNNNNNNNNN for AMEX
> or you receive the generic "Transaction Declined" message which provides no guidance
> on the reason for failure !!! This is especially a problem for AMEX card users, since the
> the number with spaces or dashes will fit in the field (not true for the other cards) but
> the transaction is always declined for invalid account number.
> I have requested that VeriSign fix this problem by removing the spaces or dashes before they
> test the account number, or at least provide a caption on their form, which collects the CC info,
> to warn of this requirement, and they have indicated that they will look into it, but that may take
> some time. So for now you just have to remember: NO DASHES or SPACES for CC#'s, only digits.
> We do recognize that the generic "Transaction Declined" message is confusing because it indicates
> several possibilities, which may or may not apply. Please be assured that our system does not
> attempt to verify addresses or ZIP codes with the ones which the credit card company has on file.
> That is NOT the reason your transaction was declined !!!
> * NO Ampersand's (i.e. "&") Are Allowed !!! I have learned that VeriSign chose to use
> the "&" character as their field delimiter, so they will not permit an "&" to appear in any
> entered field. Suggested work-around is to use the word "and" instead. (I know, I know;
> this would be simple to fix with an escape sequence or quoting convention, but they
> seem unwilling to consider doing that at present.
> Some Additional User Tips:
> * International Phone Numbers: the VeriSign field checker does not allow a "+" (i.e. Plus
> Sign) in front of the Country Code, even though it IS the most common convention. They
> are apparently working on a fix for this, but suggest that in the meantime that you may
> use a "-" (i.e. a Minus Sign/Hyphen) instead.
> * The "State" field has now been made optional to alleviate difficulties for some of our
> International attendees whose countries don't have states. If we restore the mandatory
> requirement in the future, we will include the instruction to enter "NA" if the field is "not
> applicable for your country".
> * There is no provision for a "Credit Card On-File" any more. Keeping credit card info
> on file is too much of a potential liability. We only resorted to that option because we
> did not have a secure method for processing payments. Now that we have a secure
> (encrypted) payment mechanism we will no longer store credit card information.
> * The processing for your charge is now IMMEDIATE (within 24 hours of approval).
> We're very sorry about the start-up problems but we hope to continue improving as we
> gain more experience. Please bear with us, and if you experience or spot a problem,
> please let us know ASAP. Thank-you again for your patience and cooperation. :-)
> Thanx, Buzz
> Dr. Everett O. (Buzz) Rigsbee
> Boeing - SSG
> PO Box 3707, M/S: 7M-FM
> Seattle, WA 98324-2207
> (425) 865-2443 Fx: (425) 865-6721