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[802SEC] URGENT - More Tips on Using Web Registration !!!

WARNING !!!   Some additional important Information for Web Registration Users: 

*	All Credit Card numbers must be entered with NO embedded spaces or dashes, 
		e.g.  NNNNNNNNNNNNNNNN  for VISA, M/C, or Discover, and 
		        NNNNNNNNNNNNNNN     for AMEX
	or you receive the generic "Transaction Declined" message which provides no guidance 
	on the reason for failure !!!  This is especially a problem for AMEX card users, since the 
	the number with spaces or dashes will fit in the field (not true for the other cards) but 
	the transaction is always declined for invalid account number.  

I have requested that VeriSign fix this problem by removing the spaces or dashes before they 
test the account number, or at least provide a caption on their form, which collects the CC info, 
to warn of this requirement, and they have indicated that they will look into it, but that may take 
some time. So for now you just have to remember:  NO DASHES or SPACES for CC#'s, only digits.  

We do recognize that the generic "Transaction Declined" message is confusing because it indicates 
several possibilities, which may or may not apply.  Please be assured that our system does not 
attempt to verify addresses or ZIP codes with the ones which the credit card company has on file.  
That is NOT the reason your transaction was declined !!!  

*	NO  Ampersand's (i.e. "&") Are Allowed !!!  I have learned that VeriSign chose to use 
	the "&" character as their field delimiter, so they will not permit an "&" to appear in any 
	entered field. Suggested work-around is to use the word "and" instead.  (I know, I know; 
	this would be simple to fix with an escape sequence or quoting convention, but they 
	seem unwilling to consider doing that at present.  

Some Additional User Tips: 

*	International Phone Numbers:  the VeriSign field checker does not allow a "+" (i.e. Plus 
	Sign) in front of the Country Code, even though it IS the most common convention.  They 
	are apparently working on a fix for this, but suggest that in the meantime that you may 
	use a "-" (i.e. a Minus Sign/Hyphen) instead.  

*	The "State" field has now been made optional to alleviate difficulties for some of our 
	International attendees whose countries don't have states.  If we restore the mandatory 
	requirement in the future, we will include the instruction to enter "NA" if the field is "not 
	applicable for your country".  

*	There is no provision for a "Credit Card On-File" any more.  Keeping credit card info 
	on file is too much of a potential liability.  We only resorted to that option because we 
	did not have a secure method for processing payments.  Now that we have a secure 
	(encrypted) payment mechanism we will no longer store credit card information.  

*	The processing for your charge is now IMMEDIATE (within 24 hours of approval).  

We're very sorry about the start-up problems but we hope to continue improving as we 
gain more experience.  Please bear with us, and if you experience or spot a problem, 
please let us know ASAP.  Thank-you for your patience and cooperation.  :-)  

Thanx,  Buzz
Dr. Everett O. (Buzz) Rigsbee
Boeing - SSG
PO Box 3707, M/S: 7M-FM
Seattle, WA  98324-2207
(425) 865-2443    Fx: (425) 865-6721