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One more thing we could do is put the policy in our session announcements, or a button directly to the policy info on the registration page so you don’t have to pretend to fill out 2 or 3 pages of web stuff to see it.
Just a suggestion.
Matt, This would seem like a logical thing to do. Unfortunately our existing payment service through VeriSign allows us very little flexibility in what information can be displayed on the receipt form itself. If we eventually evolve to a service where we have a secured server from which operate, we could switch to the more expensive version of the payment service which permits a great deal more flexibility of this type. But in the interim we have opted for a version where the registrant is asked to read and agree to the payment and cancellation policies prior to being allowed to register. This is sub-optimal we know since people do not pay much attention to lengthy instructions, but there is nothing to prevent the person from printing the terms of the agreement before they agree to them so that they could refer to them later if there was a question about the policy. It might help if we suggested that and provided a “Print the Policy” button alongside the “I Agree” button to encourage folks to do this.
Short term this is the best we could do, I think.
I guess this is mostly directed to Bill, since he is our financial guy! I recently received an inquiry as to what our refund policy is. I assumed it would be stated on my electronic receipt from the web, but it wasn’t. I asked Dawn, and she explained where I could find it, but it was a bit convoluted to get to it. Would it be possible to set up the electronic registration system such that the refund policy (and perhaps other boiler plate if people think it is necessary) is stated directly on our electronic receipt?